If you like the app and continue to use it BEWARE IF YOU EVER HAVE TO WORK WITH HOPPER’S CUSTOMER SERVICE! After calling the airline the airline informed me that since this was clearly a booking mistake they would change the name without an additional “name change” fee. Horrible horrible customer service and I have now deleted the app! Review by Websales Krivosheina 3 months ago I'm trying to contact a hopper representative to request my refund for 5 days now and no answers.
THE ROLE Customer advocacy is at the heart of Hopper. We believe that every interaction before, during and after buying with Hopper should earn the customer’s trust and loyalty. We focus every company decision first on what’s best for our customers. Customer service is an important driver of core business metrics, in particular retention and lifetime customer value.
Hopper app customer service. Reach our media team with press enquiries and for quotes on air travel, airfare savings, and travel research At the heart of the Hopper app is a prediction algorithm that processes trillions of data points, allowing us to make precise and personalized travel recommendations. 49,557,089 App installs Hopper Pros and Cons . Pros: App seems easy to use but is misleading, Provides info regarding best times to buy air plane tickets, Non, Good prices, Convenient . Cons: No customer support, No customer service, No accountability, Terrible experience, Terrible experieince . Hopper is ranked 164 out of 565 in Travel Agencies category
There is zero customer service and no phone numbers. They do not monitor the chat rooms in the app and only send bot responses. I received an email from Hopper on 6/1/20 (from a cancellation request made on 3/27/20) saying the airline approved a full refund and that it could take up to 6 weeks to post. Written by Hopper Support. Billing and Payments. Refunds, Travel Insurance, Invoices, Unexpected Charges, etc. 27 articles in this collection Written by Hopper Support. Download App; Troubleshooting; When installing the App and using the Services, you must not: (i) decompile, disassemble, reverse engineer, investigate, or otherwise access any non-UI portion of the App; (ii) circumvent any limitations we place on your use of the App or Services; (iii) use or display the App in such a way that this allows derivation of information about the.
Hopper saved me so much money with their price freeze. There was a glitch with booking the price freeze that I froze but hopper was there to help and fix the issue right away. Their customer service was attentive and helpful right from the start and was able to refund the difference of my price freeze. I definitely recommend using hopper!!!! The Hopper app still says it is at the other time, and I've contacted them through their app "help center" five times in the last two weeks. All of my messages say unread. I'm pretty desperate to get this fixed but cannot find an email or phone number ANYWHERE. Relax — booking travel just got easy. Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer.
Hopper does not have a customer service number and they have since deleted my reservation on their app so I cannot contact customer support through the app. I have setup a dispute on my credit card but have had to appeal since Hopper replied that the charge was valid but did not reply to the hotel's cancellation. The app does not update any information on your flight other than saying "canceled". There is no way to communicate with any staff from Hopper other than a chat which provides automatic responses and articles with FAQ. The customer service is non-existent. If you have a question about Hopper, send me a message using this contact form. Please avoid using emails from the "qq.com" domain: for some reason, emails are rejected when I try to answer them with all SMTP servers I have access to.Also, please note that as Cryptic Apps is based in France, the local time is .
Grasshopper can also be used without the app, to forward calls to a landline. Does Grasshopper replace my service provider? No. Grasshopper is a virtual phone system that provides a number of great features, including a second phone number, but you still need a service provider, and a main phone number, where your Grasshopper calls will be. Hopper reviews (www.hopper.com): ANGRY. Refunded ticket with unreasonable restrictions and no options. Follow Up Review. Not happy customer. Lost over $3k booking with hopper. Bait and switch! I cancellation less than 24 hours and NEVER received a Full credit. On my hopper app it states that I have checked in luggage although when I contacted the airline they said I have only hand luggage. That I have to go out of my way to purchase and for my return flight I can’t even purchase it online and will have to pay a higher fee at the airport!!!. And on top of it all customer service is non existent.
Hopper never charges any customer service fees for these transactions. Click here for more details regarding COVID-19. How to contact support directly from your trip in the app. Select your trip in the app and make a request directly from the bottom of your trip details. Please note that it may take a couple of days for one of our bunnies to. ***Update to my previous post*** After multiple emails and phone calls with Hopper customer service, they agreed to reimburse me the price difference between my initial Hopper.com booking ($311) and the cost of the flight booked directly with the airline ($632). It sounds like I wasn't the only one that had issues with Hopper's booking system, but at least they were able to right the situation.